New helpline aims to make life easier for Euro football fans
23/05/2008
We British love our football but what happens when the beautiful game gets ugly? From fake match tickets to health problems, going to a football match abroad can be fraught with hazards. The good news is that the European Commission and UEFA are offering a helping hand to football fans travelling to EURO 2008 with the launch of a dedicated helpline and a wealth of useful information.
European Consumer Commissioner Meglena Kuneva announced the launch of an EU-UEFA information campaign and helpline to advise fans travelling to EURO 2008 on their consumer rights and to provide support for those who run into problems. The campaign will help fans with consumer issues, from fake match tickets and transferring tickets in the case of illness to air travel, mobile roaming charges, EU health insurance and problems shopping abroad.
An EU-UEFA online consumer leaflet setting out clear advice for fans travelling to the tournament is available at www.euro2008.com, as well as on the European Commission website at www.supportersrights.eu. A free phone consumer rights helpline will run, in all EU languages, throughout the tournament from 1 June 2008, managed by the Europe Direct Contact Centre. The number for the free supporters' rights helpline is 00800 6 7 8 9 10 11. Fans in Bedfordshire and Luton can also contact their local Europe Direct service on 01582 522313 or europe.direct@chamber-business.com
