Customer Care & Communication

Training description

Who Should Attend:

The course will benefit receptionists, customer advisors, help desk representatives and other customer facing staff.

Aim of the Course:

All of us have probably had instances of exceptional customer service. All too often these are rare instances shining forth from the majority of average or negative experiences. This course provides the core know how to help improve morale, confidence, skills and performance, leading to increased results. Using telephone-training equipment delegates can track their progress.

Main points

The difference between poor, basic, competent and value added service
How to greet a customer
Complaint handling
Vocal tone and language influences
Managing customer expectations
How to build rapport and empathy
Measuring success

Further information

For further information please call 01582 522422 or email: training@chamber-business.com

	This training course cannot be booked online because it is due to start in the next 5 days however places may still be available. Please contact us on 01582 522316.

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