Professional Telephone Techniques

Training description

Who Should Attend:

This course is for anyone who makes outgoing or takes incoming calls.

Aim of the Course:

Every call should be looked upon as an opportunity to win business, or to retain your valuable existing customers.

Delegates will be shown how to deal with every call professionally, enabling them to very quickly understand what the client wants, and the needs that the client may not reveal.

Many of the principles covered in the course are also an essential part of excellent Customer Service, vital to every business that wants to provide a first class service that will ensure a secure future.

The course will demonstrate how cost effective professional telemarketing can be, by capitalizing on every call to gain additional business

Main points

The positive mindset
Why people buy people
Capture and hold
10 second win or lose
Dealing with challenging calls
Provide excellent customer service
Turning hostility into a win
Become your clients buddy

Further information

For further information or to book
Call: 01582 522422
Email: training@chamber-business.com

	This training course cannot be booked online because it is due to start in the next 5 days however places may still be available. Please contact us on 01582 522316.

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